George Bakhsoliani
Tbilisi
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Personable Customer Service Rep. offering 3 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2023
2023
years of professional experience
12
12
years of post-secondary education
Work History
Call Center Representative
Lime Consulting
03.2021 - 09.2022
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Customer Service Representative
Lime Consulting
5 2019 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Delivered excellent customer service, resulting in consistent 85% customer satisfaction rating
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Zookeeper
Fauna-Land
02.2017 - 01.2019
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Education
High School Diploma -
158 Public School
09.2003 - 09.2015
Skills
Complaint resolution
CRM
Creative problem solving
Service standard compliance
Technical Support
Training development aptitude
Timeline
Call Center Representative
Lime Consulting
03.2021 - 09.2022
Zookeeper
Fauna-Land
02.2017 - 01.2019
High School Diploma -
158 Public School
09.2003 - 09.2015
Customer Service Representative
Lime Consulting
5 2019 - 01.2021
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