Flora Calombo
Apeldoorn
Summary
Dedicated and proactive Customer Service Representative with a track record of success in delivering exceptional service. Over 4 years and 9 months of experience in the field, during which I consistently exceeded performance targets and received positive feedback from clients. Possess CRM certification, demonstrating expertise in effectively managing customer relationships and enhancing satisfaction levels. Fluent in English, Portuguese, and Spanish, with strong administrative and organizational skills. Additionally, I have a basic level of proficiency in Dutch. Known for taking initiative, exhibiting professional communication, and fostering team efficiency through open communication and knowledge sharing.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Support Office and Event Manager (Intern)
Wittenborg University of Applied Sciences
Apeldoorn
03.2022 - 01.2023
- Assisting with student database updating and maintenance with the use of Microsoft SharePoint
- Planning, controlling and monitoring of internal and external university events
- Engaging in communication with students, staff, lecturers, and external contacts through in-person interactions, email exchanges, and phone conversations
- Ensured the seamless operational functioning of the organization on a day-to-day basis
- Provided administrative support such as scheduling appointments, managing emails, and handling phone calls to facilitate smooth.
Production Specialist (Part-time)
Seleggt NL
Barneveld
05.2020 - 02.2022
- Egg farming production
- Monitored production processes, identified problems, and took corrective action when necessary.
- Adjusted machine settings to complete tasks accurately according to specifications.
- Reported any nonconformities or discrepancies in product quality to supervisors.
- Conducted routine maintenance on production machinery and equipment.
- Ensured that all materials used met required standards before use in production operations.
- Performed regular maintenance on equipment to ensure proper functioning.
Receptionist
Hotel Victoria Garden (5 stars)
Luanda
01.2018 - 12.2018
- Drafted professional business documents, spreadsheets and correspondence using Microsoft Excel
- Provided excellent customer service to all guests by responding promptly to their requests or concerns via online and offline communication channels
- Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
Inventory Clerk - (Part-time)
Hotel Luso (3 starts)
Benguela
05.2017 - 12.2017
- Performed daily cycle counts and conducted physical inventory audits.
- Maintained accurate records of all incoming and outgoing stock items/ complaint management.
- Verified accuracy of invoices against purchase orders and resolved discrepancies.
- Managed the ordering, receiving, storing, and distribution of goods in accordance with company policies.
Education
BBA - Hospitality Business Administration and Management
Wittenborg University of Applied Sciences
Apeldoorn, Netherlands06.2023
Hospitality Management -
College of Hospitality Management and Tourism
12.2017
High School Diploma - Physical and Biological Sciences
Colegio Pitabel
12.2015
High School Diploma -
Elsik High School
05.2014
Skills
- Microsoft Office 365
- Problem-Solving
- Detail-Oriented
- Communication & Interpersonal skills
- Teamwork
- Microsoft Dynamics 365(CRM)
- Strong Organizational & Administrational skills
- Analytical & Open minded
- Time Management
- Enthusiast & good negotiation skills
Certification
- Project Management Course (2023) - Udemy
- Business English Certificate of Achievement (2019) - Wittenborg University of Applied Sciences
- Customer Relationship Management (2024) - Udemy
- MB-910: Microsoft Dynamics 365 Fundamentals (CRM) (2024) - Udemy
Languages
- Portuguese, First Language
- English, Proficient (C2)
- French, Elementary (A2)
- Spanish, Advanced (C1)
- Dutch, Elementary (A2)
References
References available upon request.
Timeline
Support Office and Event Manager (Intern)
Wittenborg University of Applied Sciences
03.2022 - 01.2023
Production Specialist (Part-time)
Seleggt NL
05.2020 - 02.2022
Receptionist
Hotel Victoria Garden (5 stars)
01.2018 - 12.2018
Inventory Clerk - (Part-time)
Hotel Luso (3 starts)
05.2017 - 12.2017
BBA - Hospitality Business Administration and Management
Wittenborg University of Applied Sciences
Hospitality Management -
College of Hospitality Management and Tourism
High School Diploma - Physical and Biological Sciences
Colegio Pitabel
High School Diploma -
Elsik High School
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