Ahmed Radwan
Tbilisi,didi dighomi
Summary
A highly organized and hard-working individual ,with more than 3 years experience , looking for a responsible position to gain practical experience, and utilize my educational qualification and analytical skills for mutual growth and success. Who is always looking forward to a higher position and more skills to improve my institution
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dispatcher
DSPRO
02.2022 - 11.2023
- Duties : Got promoted after 6 month to be a dispatcher , receiving jobs from companies and assign technicians based on the type of the job and the location
Inbound Customer Service Representative
TMG
02.2021 - 11.2022
- Taking care of CRM system and receiving customers’ services meanwhile and assigning the proper individuals to make the job done
- Identified areas for process improvement and provided suggestions to management that led to more effective communication within the department.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Representative
DSPRO
03.2023 - Current
it is a locksmith company all over USA , taking calls and take the customer’s info and send it to the dispatcher as a job
Education
Bachelor degree - English and French literature
Cairo University
Cairo09.2022
Skills
- Creativity
- Leadership
- Communication
- Interpersonal Skills
- Computer Skills
- Persuasion Skills
- Problem Solving
- Management Skills
- Organization
- Decision Making
- Active Listening
- Time Management
- Courses
Certification
∙ English (Writing and Conversation) from the Ministry of Foreign Affairs.
∙ Microsoft Office Course from Microsoft Office.
∙ Digital Marketing
References
REFERENCES
Shlomi
+995 599165114
Languages
Timeline
Customer Service Representative
DSPRO
03.2023 - Current
Dispatcher
DSPRO
02.2022 - 11.2023
Inbound Customer Service Representative
TMG
02.2021 - 11.2022
Bachelor degree - English and French literature
Cairo University
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