ERNEST BABAIAN
Tbilisi,AJ
Summary
Experienced CCS/CSS brings 6+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset. Knowledgeable and dedicated customer service professional with extensive experience in Logistics and Tech industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
6
6
Languages
Work History
Customer Care Specialist / Live Chat Agent
N1 Partners
11.2025 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Requested escalation for unresolved issues.
- Used exceptional communication to connect with customers, assess needs, and present solutions.
Sales Manager
Hegelmann Group
05.2025 - 10.2025
- Attended industry events and conventions to explain sales opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Implemented systems and procedures to increase sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Logistics Manager
Individual Employer
07.2024 - 04.2025
- Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
- Directed shipping and receiving of wide range of products daily.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Monitored logistics performance and identified improvement opportunities.
Customer Care Specialist
Girteka
Tbilisi
11.2023 - 06.2024
- Managed order execution and tracking to ensure timely deliveries.
- Communicated with customers and carriers to resolve shipment-related queries.
- Assisted in identifying inefficiencies and optimizing workflows.
- Analyzed trends in customer inquiries and developed solutions for common issues.
- Insure timly payments and prevent debts.
- Managed logistic strategies to improve the efficiency of operations.
- Coordinated order processing with other units within the company.
- Kept track of the order and informed the customer about the shipping of cargo.
- Resolved customer complaints related to shipping issues or delays in transit times.
- Took care of claims, analyzed causes of claims and ensure prevention of claims.
Bilingual Technical Support Specialist
Concentrix
Tbilisi
10.2021 - 03.2023
- Answered user inquiries to resolve computer software or hardware operation problems.
- Monitored customer inquiries, responded promptly and professionally.
- Developed and delivered training sessions to customers on how to use products more effectively.
- Performed routine maintenance and software updates on support tools and customer systems.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Assisted in the development and updating of technical documentation and support guides.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
Operations Manager
Bosch Service Center
Tbilisi
03.2020 - 09.2021
- Guided employees on understanding and meeting changing customer needs and expectations.
- Created detailed reports on the performance of individual departments within operations.
- Addressed customer concerns with suitable solutions.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Measured and reviewed performance via KPIs and metrics.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Education
Bachelor of Business Administration - Management
Tbilisi State University
Skills
- Problem-solving
- Expense management
- Decision-making
- Client relations
- Analytical thinking
- Communication
- Operational efficiency
- Customer service
- Verbal and written communication
- Motivational leadership
- Punctual and dependable
Websites
Activities
- Current Professional Racing Driver
- Ex-Pro Waterpolo and Swimmer
- Ex-Pro Futsal player
- Book worm
- Meloman
Languages
English
Advanced (C1)
German
Intermediate (B1)
Russian
Bilingual or Proficient (C2)
Georgian
Bilingual or Proficient (C2)
Armenian
Intermediate (B1)
Spanish
Beginner (A1)
Timeline
Customer Care Specialist / Live Chat Agent
N1 Partners
11.2025 - Current
Sales Manager
Hegelmann Group
05.2025 - 10.2025
Logistics Manager
Individual Employer
07.2024 - 04.2025
Customer Care Specialist
Girteka
11.2023 - 06.2024
Bilingual Technical Support Specialist
Concentrix
10.2021 - 03.2023
Operations Manager
Bosch Service Center
03.2020 - 09.2021
Bachelor of Business Administration - Management
Tbilisi State University