Ernest Babaian
Tbilisi
Summary
Accomplished Logistics Manager with a proven track record at Girteka, enhancing operational efficiency and customer satisfaction through expert problem-solving and motivational leadership. Skilled in analytical thinking and decision-making, significantly improved logistics strategies and customer engagement. Demonstrates exceptional communication abilities and a commitment to excellence.
Overview
4
4
years of professional experience
Work History
Logistics Manager
Girteka
Tbilisi
09.2023 - 08.2024
- Implemented quality control measures to uphold company standards.
- Designed initiatives aimed at increasing customer engagement with the company's services or products.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Analyzed trends in customer inquiries and developed solutions for common issues.
- Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
- Developed and managed logistics strategies to improve the efficiency of operations.
- Negotiated contracts with carriers for optimal pricing on transportation services.
- Analyzed data to identify trends in customer demand and adjusted supply chain accordingly.
- Resolved customer complaints related to shipping issues or delays in transit times.
- Directed investigations to verify and resolve customer or shipper complaints.
- Documented and processed transactions and accurately administered sales orders.
- Coordinated with suppliers to ensure timely deliveries of goods.
Bilingual Technical Support Specialist
Concentrix
Tbilisi
10.2021 - 03.2023
- Answered user inquiries to resolve computer software or hardware operation problems.
- Monitored customer inquiries, responded promptly and professionally.
- Developed and delivered training sessions to customers on how to use products more effectively.
- Performed routine maintenance and software updates on support tools and customer systems.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Assisted in the development and updating of technical documentation and support guides.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
Operations Manager
Bosch Service Center
Tbilisi
03.2020 - 09.2021
- Guided employees on understanding and meeting changing customer needs and expectations.
- Created detailed reports on the performance of individual departments within operations.
- Addressed customer concerns with suitable solutions.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Measured and reviewed performance via KPIs and metrics.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Education
Bachelor of Business Administration And Management -
Tbilisi State University
TbilisiSkills
- Problem-solving
- Expense management
- Decision-making
- Client relations
- Analytical thinking
- Communication
- Operational efficiency
- Customer service
- Verbal and written communication
- Motivational leadership
- Punctual and dependable
Affiliations
- Current Professional Racing Driver
- Ex-Pro Waterpolo and Swimmer
- Ex-Pro Futsal player
- Book worm
- Meloman
Languages
Georgian
First Language
English
Upper Intermediate (B2)
B2
Russian
Proficient (C2)
C2
German
Upper Intermediate (B2)
B2
Armenian
Intermediate (B1)
B1
Spanish
Elementary (A2)
A2
Timeline
Logistics Manager
Girteka
09.2023 - 08.2024
Bilingual Technical Support Specialist
Concentrix
10.2021 - 03.2023
Operations Manager
Bosch Service Center
03.2020 - 09.2021
Bachelor of Business Administration And Management -
Tbilisi State University
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