Ennethe Murotua
Windhoek
Summary
I am a versatile IT Systems Analyst with 10+ years of experience and a reputation for providing superior value to organizations, demanding the highest level of quality, creativity, and customer service. The objective is to obtain an IT position with an organization that will maximize the use of my IT knowledge, management skills, quality assurance, training experience, and business process improvement skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Chief Systems Analyst
Office of the Prime Minister
07.2016 - Current
- Coordinated the process of policy review and development
- Developed and maintained policies required for effective IT Service Management and IT Governance in the Public Service
- Audited activities to enforce compliance in the adoption and practice of all defined standards, guidelines, templates, frameworks, processes, and practices during project implementations and operations of government online services
- Worked with the Office of the Auditor General to carry out reviews and audit work at the stages of project implementation, governance & management
- Developed and maintained plans to monitor and evaluate for e-Government alignment to the National Integrated Monitoring and Evaluation Framework from the National Planning Commission
- Assisted OMAs in the implementation of adopted standards, frameworks, and best practices
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Systems Analyst
Office of the Prime Minister
12.2011 - 06.2016
- Resolved or escalated problem tickets to resolve user issues.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Planned and conceived computer systems using information engineering, data modeling, and structured analysis.
- Resolved malfunctions with systems and programs through troubleshooting.
- Assisted OMAs in conducting Business Process Re-Engineering
- Assisted OMAs in the identification and formulation of e-Government projects
- Coordinated implementation of projects
- Provided assistance in the adoption of standards, methodologies, and practices defined by the subdivision of Standards and Quality Assurance.
- Provided assistance in the adoption of Frameworks defined for Project implementation and IT Service Management
- Coordinated the implementation of an Interoperability Framework for data exchange in the Public Service
- Assisted OMAs with the implementation of their e-Government initiatives
Computer Technician
Ministry of Home Affairs and Immigration
08.2010 - 11.2011
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Linked computers to network and peripheral equipment.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into company networks and systems.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
Systems Administrator Intern
Polytechnic of Namibia
02.2009 - 07.2009
Education
Master of Science - Informatics
Namibian University of Science And Technology
Windhoek, Namibia04.2023
Honours Degree - IT in Business Computing
Polytechnic of Namibia
Windhoek, Namibia2015
Bachelor of Science - IT in Business Computing
Polytechnic of Namibia
Windhoek, Namibia2010
National Certificate - Information Technology
Polytechnic of Namibia
Windhoek2008
Skills
- ITIL Expert: Foundation and 5 Capabilities
- Systems Organization
- Systems Integration
- Business Systems
- E-Governance Systems Auditor
- Analyst Relations
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Otjiherero
Bilingual or Proficient (C2)
Damara/Nama
Intermediate (B1)
REFERENCES
1. Mr G. Shilongo
Former Deputy Director: Information Technology Office of Prime Minister
Tel: 081 200 1782
Email: gerrard.shiIongo@gmaiI.com
2. Mrs M. Tjijenda
Chief Information Officer NAMRA
Tel: 081 272 6226
Email: Melanie.Tjijenda@namra.org.na
3. Mr E. Amutenya
Deputy Executive Director Office of Prime Minister
Tel: 081 127 6744/ 061 205 6203
Email: Erastus.Amutenya@opm.gov.na
Certification
- Certified ITIL Expert
- International Certification in ITIL Foundation
- ITIL Expert Training (5 Capabilities)- Windhoek, 2016/2017
- E-Government Systems Audit, ICISA, India 2014
Timeline
Chief Systems Analyst
Office of the Prime Minister
07.2016 - Current
Systems Analyst
Office of the Prime Minister
12.2011 - 06.2016
Computer Technician
Ministry of Home Affairs and Immigration
08.2010 - 11.2011
Systems Administrator Intern
Polytechnic of Namibia
02.2009 - 07.2009
Master of Science - Informatics
Namibian University of Science And Technology
Honours Degree - IT in Business Computing
Polytechnic of Namibia
Bachelor of Science - IT in Business Computing
Polytechnic of Namibia
National Certificate - Information Technology
Polytechnic of Namibia
- Certified ITIL Expert
- International Certification in ITIL Foundation
- ITIL Expert Training (5 Capabilities)- Windhoek, 2016/2017
- E-Government Systems Audit, ICISA, India 2014
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