Emma Kersten
Ermelo
Summary
As an enthusiastic and reliable professional I provide excellent customer service and create memorable dining experiences for restaurant customers. I am skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. I maintains focus and positive attitude in stressful situations.
Overview
4
4
years of professional experience
Work History
Waitress
Van Sprang
04.2020 - Current
- Training new waitstaff on proper food handling, customer service and safety procedures.
- Supporting teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Facilitating seamless dining experiences for large parties by coordinating orders and special requests.
- Building connections with regular customers through friendly interactions and attentiveness to their preferences.
- Collaborating with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Collaborating with team members to consistently provide efficient service during peak hours.
Front Office Receptionist
De Paalberg
05.2023 - 08.2023
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected room deposits, fees, and payments.
- Entered and updated sensitive customer information during check-ins and room changes.
- Resolved customer problems and complaints.
Education
Bilingual Pre-university Education (VWO) - Nature And Health
RSG Slingerbos
Harderwijk06.2023
International Baccalaureate -
RSG Slingerbos
Harderwijk, Netherlands05.2023
Skills
- Team Collaboration
- Conflict and Complaint Resolution
- Service prioritization
- Special Requests and Substitutions
- Order Taking
- Staff Training
- Beverage Preparation
- Food Service
- Fluency in English
Timeline
Front Office Receptionist
De Paalberg
05.2023 - 08.2023
Waitress
Van Sprang
04.2020 - Current
Bilingual Pre-university Education (VWO) - Nature And Health
RSG Slingerbos
International Baccalaureate -
RSG Slingerbos
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