Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emil Aliyev

Tbilisi

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Head of the Department

Outstaff LLC
Tbilisi
04.2023 - 04.2025
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
  • Assigned work and monitored performance of project personnel.
  • Recruited and trained new employees to meet job requirements.
  • Collaborated with other departments to coordinate activities and ensure successful outcomes.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Computer Technician

Georgian Public Broadcaster
Tbilisi
04.2017 - 12.2024
  • Applied corrective hardware solutions as problems arose and provided end-user training to enhance operations.
  • Detected and corrected error messages within software and hardware reporting systems.
  • Monitored, tracked, and documented service support activity to assist future problem resolution.

Education

Some College (No Degree) -

Star IT Academy
Tbilisi

Skills

  • Technical support
  • Project management
  • Employee training
  • Team building
  • Conflict resolution
  • Quality assurance
  • Customer service
  • Staff training
  • Team development

Languages

Georgian
First Language
English
Upper Intermediate (B2)
B2
Russian
Proficient (C2)
C2
Georgian
Proficient (C2)
C2

Timeline

Head of the Department

Outstaff LLC
04.2023 - 04.2025

Computer Technician

Georgian Public Broadcaster
04.2017 - 12.2024

Some College (No Degree) -

Star IT Academy

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Emil Aliyev