ELONIDA PASHO
Genova
Summary
I am a punctual, reliable, and flexible professional with solid experience in administrative and secretarial management. I have worked in structured companies, holding responsible roles in back office, technical secretariat, and tender offices. I independently manage switchboards, schedules, documentation, contracts, and deadlines, providing organizational support across multiple departments. I use IT tools and management software daily, with excellent command of the Microsoft Office suite. Trilingual: native Albanian speaker, fluent in Italian and English.
LinkedIn: www.linkedin.com/in/elonida-pasho-0940314a
Overview
18
18
years of professional experience
Work History
Back Office/Technical Secretary
Cervino S.r.l
04.2024 - Current
- Preparation of approximately 80 commercial proposals per month for periodic inspections of work equipment
- Planning of around 700 periodic inspections per month and assignment to field technicians
- Direct communication with clients to provide technical and organizational information
- Monitoring of inspection deadlines and sending reminders to clients
- Operational and commercial support to 50+ inspection technicians and business managers
- Entry and updating of technical and financial data in the company management system
- Management of technical and administrative documentation
- Invoicing and payment handling
Senior Administrative Assistant
E.O. Ospedali Galliera
02.2021 - 04.2023
- Managed scheduling for over 60 specialist doctors operating in private practice (appointments, changes, and time optimization)
- Coordinated more than 40 daily appointments and handled requests via call center and front office
- Welcomed patients and provided information about medical services and procedures
- Handled invoicing and payment processing
- Issued and verified invoices using healthcare management software
- Collaborated with medical and administrative staff to ensure service continuity and quality
Sales Assistant
Fastweb S.p.a.
07.2019 - 12.2019
- Welcomed clients and provided personalized front-office assistance
- Entered orders into the management system and monitored the entire process until completion
- Managed commercial negotiations aimed at defining mutually beneficial contractual terms, ensuring clarity, transparency, and long-term sustainability
- Effectively handled customer complaints and issues, with the goal of protecting the business relationship, restoring customer satisfaction, and improving internal processes
- Managed all back-office activities
- Conducted daily cash operations: collections, payments, and transaction monitoring
- Responsible for opening and closing procedures of the workstation or sales point
Tender and Procurement Officer
Sterkaj shpk
05.2014 - 07.2016
- Researched, monitored, and selected relevant construction tenders on online platforms
- Analyzed technical, economic, and administrative requirements of tenders
- Prepared and uploaded tender documentation (administrative, technical, and financial)
- Coordinated with the technical office and management to define the bid proposal
- Managed the entire participation process, including electronic submission
- Monitored tender outcomes, verified awardees, and handled follow-up procedures in case of success
- Maintained both digital and physical archiving of all tender-related documentation
Back office (Vetting)
Plus Communication
06.2012 - 04.2014
- Verified and controlled documentation for contract activation
- Activated offers in the company sales system
- Organized and updated the document archive
- Planned work activities in compliance with required deadlines
Front Office Receptionist
Plus Communication
12.2011 - 05.2012
- Managed relationships with the public and clients
- Answered incoming phone calls and emails, directing them to the appropriate departments
- Registered personal data of clients and visitors, verifying identity documents
- Organized and updated electronic archives
- Prepared rooms reserved for meetings, conferences, and events
- Booked travel, accommodation, and other services for staff on business trips
Administrative Assistant
KDK Impresa Edile
04.2007 - 03.2010
- Organized appointment schedules and managed meeting rooms
- Monitored stationery supplies and reported inventory needs to the supervisor
- Provided support for administrative activities
- Translated documents
- Managed employee contracts and related documentation
Education
Bachelor of Science - Political Science
University of Genoa
Genoa, Italy03-2024
Bachelor of Science - Political Science
University of Political Science 'Marin Barleti
Tirana, Albania02.2016
High School Diploma -
Asim Vokshi Linguistic High School
Tirana, Albania07.2004
Skills
- Proficient in Microsoft Office Suite
- Email management
- Time management
- Organizational skills
Lingue
Italiano
Esperto
C2
Inglese
Avanzato
C1
Albanese
Bilingual or Proficient (C2)
Timeline
Back Office/Technical Secretary
Cervino S.r.l
04.2024 - Current
Senior Administrative Assistant
E.O. Ospedali Galliera
02.2021 - 04.2023
Sales Assistant
Fastweb S.p.a.
07.2019 - 12.2019
Tender and Procurement Officer
Sterkaj shpk
05.2014 - 07.2016
Back office (Vetting)
Plus Communication
06.2012 - 04.2014
Front Office Receptionist
Plus Communication
12.2011 - 05.2012
Administrative Assistant
KDK Impresa Edile
04.2007 - 03.2010
Bachelor of Science - Political Science
University of Genoa
Bachelor of Science - Political Science
University of Political Science 'Marin Barleti
High School Diploma -
Asim Vokshi Linguistic High School
Personal Information
Disclaimer
Autorizzo il trattamento dei dati personali contenuti nel mio CV ex art. 13 del decreto legislativo 196/2003 e art. 13 del regolamento UE 2016/679 sulla protezione dei singoli cittadini in merito al trattamento dei dati personali
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