Elfreda Idokoh
Tbilisi
Summary
. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Digital Elite
01.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Manager
Daniels Global Micro
Abuja Nigeria, Abuja, Nigeria
01.2020 - 04.2021
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
Account Receivable Clerk
Stone Field Ltd
03.2018 - 11.2020
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
Education
Bachelor Of Nursing - Nursing
University of Georgia
Tbilisi, Georgia Bachelor In Architectural Science - Forestry And Wildlife
University of Benin
Benin, Nigeria03.2016
Skills
Accounts Receivable Management
Invoice Processing and Billing
Payment Reconciliation
Client Communication and Dispute Resolution
Financial Reporting and Analysis
Strong Attention to Detail
Time Management and Multitasking
Languages
English
Advanced (C1)
Timeline
Customer Service Representative
Digital Elite
01.2024 - Current
Sales Manager
Daniels Global Micro
01.2020 - 04.2021
Account Receivable Clerk
Stone Field Ltd
03.2018 - 11.2020
Bachelor Of Nursing - Nursing
University of Georgia
Bachelor In Architectural Science - Forestry And Wildlife
University of Benin
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