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Strategic and customer-centric automotive professional with 11+ years of experience in service operations, dealer business optimization, and customer experience enhancement. Proven track record in driving dealer profitability, customer retention, CSI improvement, and complaint reduction across high-volume dealers. Adept at leading cross-functional teams, mentoring area managers, and executing EV readiness programs aligned with brand objectives.

Achieved exceptional versatility and adaptability at Little River Casino and Resort by mastering various casino games and enhancing customer loyalty through excellent service. Demonstrated leadership and problem-solving abilities as a Basketball Coach at Brethren High School, fostering team cohesion and sportsmanship. Skilled in quick thinking and payout calculations, consistently delivering results beyond expectations.

Detail-oriented Table Games Dealer with a strong focus on game integrity and customer satisfaction. Demonstrated reliability and punctuality in fast-paced environments, ensuring fair play and enhancing player engagement.

Highly skilled Dealer Development Manager, with significant experience and 13 years working on automotive industry, driving dealer partner growth and profitability. Posses strong skills in business strategy, projects lead, people influence, people development, continuous improvement, results oriented and building win-win relationships.

Elen Kolosova

Summary

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Dealer 2

Inspector

‏‏‎ ‎Inspector 1

‏‏‎ ‎Top‎‏‏‎ ‎Dealer

‏‏‎ ‎Top‏‏‎ ‎Dealer

‏‏‎ ‎Inspector

‏‏‎ ‎Inspector

‏‏‎ ‎Dealer

‏‏‎ ‎Dealer

‏‏‎ ‎‎‎Dealer

Education

Medical Education -

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Dealer 2

Inspector

Medical Education -

‏‏‎ ‎Inspector 1

‏‏‎ ‎Top‎‏‏‎ ‎Dealer

‏‏‎ ‎Top‏‏‎ ‎Dealer

‏‏‎ ‎Inspector

‏‏‎ ‎Inspector

‏‏‎ ‎Dealer

‏‏‎ ‎Dealer

‏‏‎ ‎‎‎Dealer

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