Ekaterine Michilashvili
Tbilisi
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
15
15
years of professional experience
Work History
After Sales Manager
Data And Operational Excellence Hub LLC
04.2018 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Sales Manager
National Business Ratings Union Georgia
11.2015 - 03.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Consultant
GPC Pharmacy
05.2013 - 10.2015
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Organized and analyzed primary and secondary research to understand industry, market and company trends.
- Created monthly forecast templates and resource management allocations for approved projects.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
Internship Student
Ministry Of Foreign Affairs Of Georgia
04.2008 - 06.2008
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
Education
High School Diploma -
FACHHOCHSCHULE HERRENBERG
Herrenberg, Germany07.2011
No Degree -
GOETHE_INSTITUT GEORGIEN
Tbilisi, Georgia07.2009
Bachelor of Science -
Georgian Technical University
Tbilisi, Georgia07.2008
Skills
- Product and Service Management
- Time Management
- Team Oversight
- Coaching and Mentoring
- Verbal and Written Communication
- Goals and Performance
- Sales Process
- Product Knowledge
- Multidisciplinary Team Leadership
- Analytical Problem Solver
- Interdepartmental Collaboration
- Networking Events
Languages
Georgian
Native language
German
Proficient
C2
English
Upper intermediate
B2
Russian
Advanced
C1
Timeline
After Sales Manager
Data And Operational Excellence Hub LLC
04.2018 - Current
Sales Manager
National Business Ratings Union Georgia
11.2015 - 03.2017
Consultant
GPC Pharmacy
05.2013 - 10.2015
Internship Student
Ministry Of Foreign Affairs Of Georgia
04.2008 - 06.2008
High School Diploma -
FACHHOCHSCHULE HERRENBERG
No Degree -
GOETHE_INSTITUT GEORGIEN
Bachelor of Science -
Georgian Technical University
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