Ekaterine Kamkamidze
Tbilisi
Summary
Customer-focused professional with a proven track record in Trust and Safety, sales, and online operations, dedicated to delivering exceptional user experiences. Skilled in resolving inquiries with empathy, accuracy, and efficiency while maintaining platform safety and compliance. Adept at building strong customer relationships, troubleshooting issues, and providing clear, helpful solutions. Experienced in collaborating with cross-functional teams to improve processes and enhance customer satisfaction. Known for adaptability, attention to detail, and a commitment to creating positive, lasting interactions.
Overview
7
7
years of professional experience
Work History
Trust and Safety Customer Expert
TP
06.2025 - Current
- Review and moderate user-generated content to ensure compliance with platform policies and community standards.
- Respond promptly and professionally to customer inquiries related to content safety, policy violations, and account security.
- Collaborate with AI training teams by tagging and classifying content to improve automated detection systems.
- Identify patterns in policy breaches and suggest improvements to enhance user protection and platform safety.
Online Supervisor
Dressup Group
12.2024 - 01.2025
- Monitored and managed online orders to ensure timely processing and accurate fulfillment.
- Supervised the online team to maintain smooth daily operations and high-quality service standards.
- Tracked order statuses, resolved discrepancies, and coordinated with relevant departments to address issues promptly.
- Ensured customer inquiries related to orders were handled efficiently and professionally.
- Supported team training and workflow improvements to enhance overall productivity and customer satisfaction.
Sales Consultant Manager
Fujifilm Georgia
12.2019 - 08.2023
- Delivered personalized customer service by understanding client needs and recommending tailored product solutions, boosting customer satisfaction and loyalty.
- Developed strong product expertise to clearly communicate features and benefits, enhancing the customer buying experience.
- Assisted in managing invoicing processes, ensuring accurate sales documentation and smooth transaction workflows.
- Maintained well-organized, visually appealing product displays to attract and engage customers.
- Consistently achieved and surpassed sales targets through proactive outreach and relationship-building.
- Efficiently resolved customer inquiries and issues, fostering positive brand reputation.
- Collaborated closely with team members to optimize store operations, inventory management, and promotional campaigns.
Sales Consultant
Cosmo Handmade Accessories
10.2018 - 07.2019
- Provided excellent customer service by assisting with product selection and answering inquiries.
- Maintained organized and attractive product displays to enhance the shopping experience.
- Processed sales transactions accurately and efficiently.
- Supported store operations and helped achieve sales goals.
Education
Bachelor of Science - Public Relations
Georgian Technical University
Tbilisi,GeorgiaSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Calm under pressure
- Decision-making
- Excellent communication
Languages
English
Advanced (C1)
Timeline
Trust and Safety Customer Expert
TP
06.2025 - Current
Online Supervisor
Dressup Group
12.2024 - 01.2025
Sales Consultant Manager
Fujifilm Georgia
12.2019 - 08.2023
Sales Consultant
Cosmo Handmade Accessories
10.2018 - 07.2019
Bachelor of Science - Public Relations
Georgian Technical University