Overview
Work History
Education
Skills
Timeline
Generic
Dmitrii Shevchyonok

Dmitrii Shevchyonok

Customer Service Specialist
Misnk, Belarus

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Quality Control Team Lead

Eurotorg
Minsk, Belarus
07.2020 - Current

Carrying out communication with other departments. Monitoring teams performance. Managing shifts for outsourcing partners. Support process improvements

Quality Control Specialist

Eurotorg
Minsk, Belarus
11.2018 - 07.2020

Identifying products for defects or deviations from specifications, managing workflows by prioritization of inventory logistics. Training new quality control specialists.

Event Manager

Children's Sanatorium "Rosinka"
Myory District, Vitsyebsk, Belarus
01.2016 - 11.2018

Arranging and managing big events for 250+ people, full production cycle (from scriptwriting to the hosting). Stage technical support. Created and published local media for customers.

Support Specialist

Alfa-Bank
Minsk, Belarus
02.2014 - 02.2015

Resolving issues with the clients via phone calls. Assisting with insurance matters. Helping with new services implementation and sales deals.

Education

Banchelor - Tourism Management

Belarusian State University of Physical Culture
09.2009 - 07.2013

Skills

Experienced PC user

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Timeline

Quality Control Team Lead

Eurotorg
07.2020 - Current

Quality Control Specialist

Eurotorg
11.2018 - 07.2020

Event Manager

Children's Sanatorium "Rosinka"
01.2016 - 11.2018

Support Specialist

Alfa-Bank
02.2014 - 02.2015

Banchelor - Tourism Management

Belarusian State University of Physical Culture
09.2009 - 07.2013
Dmitrii ShevchyonokCustomer Service Specialist