Excel
Dmitrii Beliaev
Project Manager
Batumi
Summary
With a proven track record at LiveDune, I excel in customer relationship building and process improvement, enhancing client satisfaction and retention. My leadership in customer success and account management has fostered significant growth and loyalty, leveraging skills in CRM software and staff mentoring to achieve outstanding results.
Overview
7
7
years of professional experience
13
13
years of post-secondary education
3
3
Languages
Work History
Customer Success Manager
LiveDune
04.2024 - 01.2025
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.
- Coordinated with product team to address critical customer issues, ensuring timely resolution and maintaining trust.
- Led team of customer success specialists, providing ongoing training and support to enhance team performance.
- Collaborated with sales and marketing teams to provide insights on customer feedback, shaping future product developments.
- Fostered strong relationships with key accounts, ensuring high levels of customer satisfaction and loyalty.
- Developed comprehensive knowledge base and FAQs, reducing incoming support queries by offering self-help options.
- Facilitated customer success workshops and webinars, providing valuable education and fostering sense of community.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Implemented effective communication strategies that fostered long-lasting connections with customers.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Account Manager
GoCPA
09.2023 - 11.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Streamlined account management processes, reducing response times and improving client service quality.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Lead Account Manager
Yandex (Edadeal)
Moscow
04.2021 - 03.2023
- Implemented process improvements that enhanced efficiency and productivity within the account management team.
- Created comprehensive reports detailing account performance, providing valuable insights for clients and internal stakeholders alike.
- Resolved escalated client issues promptly and professionally, preserving valuable business relationships while protecting company interests.
- Organized successful events that fostered networking among current clients while attracting potential new customers as well.
- Coordinated cross-functional teams to develop customized solutions for clients, meeting their unique needs and objectives.
- Collaborated closely with marketing department to create targeted campaigns designed specifically for individual clients.
- Established trust with clients by proactively addressing concerns before they became critical issues.
- Mentored junior account managers, fostering a collaborative environment conducive to professional growth and development.
- Monitored performance metrics regularly, identifying areas for improvement in service delivery or account management processes.
- Managed approximately 45 incoming calls, emails and faxes per day from customers.
Account Manager
KIA Motors Russia
Moscow
09.2019 - 09.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Coordinated with product development teams to relay client feedback, influencing future product enhancements.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sales Lead Manager
Dialogica
Saints-Peterbourgh
10.2017 - 02.2019
- Attended weekly meetings to discuss and optimize strategies.
- Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
- Effectively presented information to customers and responded to questions.
- Analyzed market trends and competitor activities to identify new business opportunities and areas for improvement.
- Conducted regular pipeline reviews with individual sellers for accurate forecasting of future revenues.
- Increased overall sales productivity by identifying bottlenecks in the sales process and implementing targeted solutions.
- Provided regular coaching and mentoring to team members for enhanced skills development and career growth.
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built relationships with customers and community to establish long-term business growth.
Education
Bachelor of Arts - Foreign Languages Education
Yaroslavl State Pedagogical University
Russia 09.2012 - 08.2025
Skills
Customer relationship building
Customer service
Customer retention
Customer account management
Client relations
Training and mentoring
Staff mentoring & leadership
Account management
CRM software
Key accounts development
Problem-solving aptitude
Process improvement
Employee development
Additional Information
Im currently located in Georgia, and im looking for remote job opportunities.
Software
Notion
JIRA
Figma
Slack
Asana
Bitrix24
Miro
Google Services
Interests
Collecting pins
Jogging
TV Series
Travel
Timeline
Customer Success Manager
LiveDune
04.2024 - 01.2025
Account Manager
GoCPA
09.2023 - 11.2023
Lead Account Manager
Yandex (Edadeal)
04.2021 - 03.2023
Account Manager
KIA Motors Russia
09.2019 - 09.2020
Sales Lead Manager
Dialogica
10.2017 - 02.2019
Bachelor of Arts - Foreign Languages Education
Yaroslavl State Pedagogical University
09.2012 - 08.2025
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