Dinçel Taş

As an experienced professional with over three years of expertise in managing customer service teams, I have developed a strong foundation in delivering exceptional service and fostering team performance. My career has been marked by a commitment to operational excelence and a dedication to enhancing customer satisfaction. In my previous role, I managed and developed AI bots on live support websites, ensuring seamless customer interactions. I exceled in overseeing fund transfers within deposit and withdrawal systems, quickly addressing any issues to maintain smooth operations. Additionaly, I trained new employees, assessed their capabilities through exams, and made informed decisions about their continuation with the company. My ability to provide immediate support for team and system issues, regardless of the time, highlights my dedication to maintaining high standards of service. By compiling monthly statistics and determining team bonuses, I ensured that performance was rewarded and service quality was continuously measured and improved. I have a proven track record of supporting the finance department during critical deposit and withdrawal processes, actively participating in live chat to resolve customer issues during peak times, and leading projects aimed at improving company comfort and profitability. These experiences have equipped me with a comprehensive ski l set that I am eager to bring to new chalenges and opportunities. 'My computer ski ls, including proficient use of the Microsoft Office Suite for data management, analysis, and reporting, have led to significant success. Additionaly, my experience with CRM software and other specialized applications has made valuable contributions to customer relations and operational processes. With al these experiences and ski ls, I am a professional who always aims for excelence and is ready for new opportunities and chalenges.