
Results-driven professional with 10 years of experience in customer service, team leadership, and high-pressure environments. Proven expertise in managing complex projects, mentoring employees, and ensuring top-quality service delivery. Skilled in multitasking, problem-solving, and achieving optimal results in dynamic work settings.
Managed live-streamed gaming sessions, maintaining professional and engaging interaction with international users.
Mentored new employees, ensuring their smooth integration and high performance.
Provided real-time support for over 7,000 employees, ensuring balance in a high-pressure environment.
Excelled in both individual and team-based tasks, demonstrating adaptability and strong communication skills.
📅 7 Years
Managed construction projects from initiation to completion, ensuring high-quality execution.
Maintained direct communication with clients and suppliers, ensuring timely material delivery.
Developed project plans, optimized budgeting, and managed time efficiently.
Coordinated with stakeholders to ensure seamless workflow and successful project completion.
✔ Fluent in English (C1) & Russian (B1) – Strong verbal and written communication skills✔ Customer Service Management – Extensive experience handling client inquiries and ensuring satisfaction✔ Team Leadership & Mentorship – Successfully led and trained teams to meet business objectives✔ High-Pressure Problem Solving – Skilled in decision-making and issue resolution in dynamic settings✔ Multitasking & Attention to Detail – Ability to efficiently manage multiple responsibilities✔ Technical Proficiency – Advanced knowledge of MS Office Suite (Excel, Word, Outlook)✔ Strong IT & Gaming Setup – Equipped with high-performance gaming hardware and a professional-grade microphone for remote work