David Begumisa Mubangizi
Hotelier
Versoix, Genève
Overview
7
7
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Night Audit
Hôtel Les Arcades
02.2018 - 03.2023
- Balancing the accounts from day shift
- Managing front desk activity and handling guest check-ins and check-outs
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
- Handling customer requests and complaints and directing them to other employees or departments accordingly
- Creating invoices, bills and checks for vendors, employees and contractors
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments
- Answering calls and queries related to potential booking.
Guest Services Intern
Penha Longa Resort
03.2017 - 08.2017
- Greeting guests upon arrival and making them feel welcomed
- Administering check-ins and check-outs
- Providing front desk services to guests
- Assigning rooms and taking care of administrative duties
- Delivering mail and messages
- Processing guest payments
- Coordinating with bell service and staff management
- Being a source of information to guests on various matters such as transport and restaurant advice
- Processing meal and beverage requests
- Accommodating general and unique requests
- Diffusing conflict or tense situations with guests.
Pool Attendant Intern
Penha Longa Resort
03.2017 - 08.2017
- Preserve pool cleanliness, safety and guest relationships through regular supervision and engagement
- Maintain daily operations of the pool
- Ensure equipment is available and in working order.
F&B Trainee
IHTTI, School of Hotel Management
02.2016 - 07.2016
- To ensure that the quality of service is well delivered
- Support students in terms of their tasks
- How to take orders in a fine dining restaurant
- Setting up buffet service and bar
- Working at a cash register
- Do all the tasks required by the supervisor.
Education
Bachelor of Arts in International Hospitality & Design Management -
IHTTI, School of Hotel Management
Leysin, Switzerland 09.2015 - 05.2020
International Baccalaureate Careers Programme -
Ecole Internationale De Genève - Campus Des Nations
Geneva, Switzerland 09.2011 - 05.2015
Skills
Problem-Solving
Personal Information
Nationality: Ugandan Swiss
References
- Mr. Ludovic Cosandey, Restaurant Manager, Swiss Hotel Management School, +41 76 778 68 13, lcosandey@shms.ch
- Mrs. Trinh, Hotel Manager, Hotel Les Arcades, 022 715 48 00, +41 78 796 87 69, Info@hotel-arcades.ch
Hobbies
- Singing
- Badminton
- Photography
- Baking
- Cooking
Timeline
Night Audit
Hôtel Les Arcades
02.2018 - 03.2023
Guest Services Intern
Penha Longa Resort
03.2017 - 08.2017
Pool Attendant Intern
Penha Longa Resort
03.2017 - 08.2017
F&B Trainee
IHTTI, School of Hotel Management
02.2016 - 07.2016
Bachelor of Arts in International Hospitality & Design Management -
IHTTI, School of Hotel Management
09.2015 - 05.2020
International Baccalaureate Careers Programme -
Ecole Internationale De Genève - Campus Des Nations
09.2011 - 05.2015