DAVID TUTBERIDZE
Technical Support Specialist
Tbilisi
Summary
Purposeful and energetic professional with a rich blend of customer service, technical, and translation skills. Committed to achieving excellence in every task. Highly sociable with a strong solution-oriented mindset. Capable of maintaining a positive attitude under stressful conditions. Brings experience from diverse sectors including IT operations, translation, and customer service. Proficient in English, German, and Russian. Always ready to learn and adapt to new environments. Collaborative Technical Support Engineer specializing in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues, and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
11
11
Certifications
4
4
Languages
Work History
Technical Support Engineer L2
Spribe
10.2024 - Current
- Provide precise and efficient technical support to B2B clients, specializing in diagnosing and resolving API and integration-related issues using tools like Jira.
- Conduct integration testing and troubleshoot complex challenges to ensure seamless operations and exceed customer expectations.
- Leverage strong problem-solving skills and a proactive approach to deliver high-quality support, fostering long-term customer satisfaction and reliability.
Technical Support Specialist
Clark Staff
04.2023 - 12.2024
- Providing frontline technical support and solutions for clients
- Troubleshooting complex technical issues related to IT operations
Customer Support Representative
Helpware
10.2023 - 11.2024
- Assist users with various technical issues
- Utilize specific tools to diagnose and resolve challenges
- Leverage specialized tools and methodologies to enhance user experience and satisfaction
Customer Service Agent
DCS Communication Center
10.2022 - 04.2024
- Deliver quality customer service and maintain high customer satisfaction
- Work effectively in a fast-paced environment and perform under pressure
- Employ active listening skills to understand customer issues and provide relevant solutions
Senior Customer Service Representative
Majorel Georgia
09.2020 - 03.2023
- Supervised customer service team to ensure the provision of high-quality support
- Solved complex customer problems, demonstrating high stress-resilience and solution-oriented thinking
Translation/Localization Specialist
Appen
11.2021 - 12.2021
- Translated and localized content for diverse media formats
- Ensured translations maintain the intent, tone, and context of the original text
- Collaborated with cross-functional teams to streamline translation processes
Employee
Wyk auf Föhr youth hostel
07.2019 - 09.2019
- Worked in various capacities, showcasing adaptability and hard-working attitude
- Engaged with customers from diverse backgrounds, strengthening my communication skills
- Managed conflicts and provided timely solutions, fostering a positive environment
Education
Bachelor of International Relations -
Tbilisi State University
Tbilisi 04.2018 - 01.2022
Front-End-Course - undefined
Academy of Digital Industries
08.2022 - 02.2023
Skills
Strong communication and interpersonal skills
Extensive experience in customer service
Multilingual
Basic understanding of Python
Experience in front-end development
Deep understanding of CRMs
Zendesk
undefinedCertification
Certificate of Achievement in Front-End Course, 11/01/22
Timeline
Technical Support Engineer L2
Spribe
10.2024 - Current
Customer Support Representative
Helpware
10.2023 - 11.2024
Technical Support Specialist
Clark Staff
04.2023 - 12.2024
Customer Service Agent
DCS Communication Center
10.2022 - 04.2024
Front-End-Course - undefined
Academy of Digital Industries
08.2022 - 02.2023
Translation/Localization Specialist
Appen
11.2021 - 12.2021
Senior Customer Service Representative
Majorel Georgia
09.2020 - 03.2023
Employee
Wyk auf Föhr youth hostel
07.2019 - 09.2019
Bachelor of International Relations -
Tbilisi State University
04.2018 - 01.2022
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