Yoga
Daria Kovalchuk
Project Manager
Tbilisi
Summary
Experienced Senior Project Manager adept at excelling in team-based environments and building long-term trusted relationships with clients. Possessing strong communication and organizational skills, demonstrated by a proven track record of meeting tight deadlines while delivering exceptional project outcomes. Committed to embodying kindness and respect in all endeavors.
Overview
10
10
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Senior Project Manager
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01.2022 - Current
- Managed over 1000 projects in two years, maintaining effective cost and timeframe control.
- Mentored junior project managers and team members to enhance their skills.
- Developed and implemented project plans and budgets to ensure successful execution.
- Monitored project progress and team member performance, identified risks, and implemented corrective measures.
- Regularly reported project budget, progress, and technical issues to managers.
- Provided outstanding customer service through effective communication and prompt issue resolution to facilitate future business opportunities.
- Scheduled and facilitated meetings among project stakeholders.
- Championed innovative approaches for complex problems.
- Ensured deliverable quality and adherence to specifications.
- Conducted post-project evaluations to implement corrective actions for future improvements.
Customer Support Agent
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01.2021 - 12.2021
- Managed customer support across multiple channels including email, live chat, and phone.
- Maintained a customer satisfaction rating exceeding 95% through effective problem resolution and positive communication.
- Documented and managed DMCA claims efficiently and accurately.
- Collaborated with product and IT teams to address customer-reported issues and resolve technical challenges.
- Reported customer feedback and collaborated with sales and marketing teams to identify opportunities for growth and promote products.
Travel Agency Owner
Come To Georgia
08.2018 - 03.2020
- Planned and managed operations of a successful travel agency, overseeing business development, customer service, and operations.
- Managed budgeting and financial aspects, including handling customer inquiries and ensuring exceptional satisfaction.
- Built strong vendor relationships to deliver high-quality services at competitive prices.
Tour Guide
Georgian Association Of Tour Guides
07.2015 - 02.2020
- Managed and guided groups of up to 60 people on tours across diverse regions in Georgia, showcasing strong multitasking abilities.
- Coordinated tour logistics and engaged visitors by answering questions and providing educational insights.
- Increased customer satisfaction through personalized tour adjustments based on group interests, demonstrating exceptional client support and conflict resolution skills.
Lecturer in Linguistics
Caucasus University
09.2014 - 06.2015
- Managed large class sizes effectively, maintaining an orderly learning environment conducive to student success.
- Conducted engaging presentations with a focus on audience engagement and feedback to guide lecture delivery.
- Cultivated a dynamic classroom atmosphere by delivering compelling subject matter to inspire enthusiasm and participation.
Education
Course - Tourism Management
Grigol Robakidze National University
Tbilisi, Georgia 04.2001 -
Master's Degree - Linguistics
Donetsk National University
Donetsk, Ukraine 04.2001 -
Skills
Communication
Organizational Skills
Leadership
Attention to Detail
Team Collaboration
MSO, Hubspot, Jira, Slack
Certification
Foundations of Project Management
Interests
Social Dancing
Tabletop Games
Timeline
Foundations of Project Management
03-2024
IBM Customer Engagement Specialist
09-2022
Senior Project Manager
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01.2022 - Current
Customer Support Agent
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01.2021 - 12.2021
Travel Agency Owner
Come To Georgia
08.2018 - 03.2020
Positive Psychology: Resilience Skills
03-2018
Tour Guide
Georgian Association Of Tour Guides
07.2015 - 02.2020
Lecturer in Linguistics
Caucasus University
09.2014 - 06.2015
Course - Tourism Management
Grigol Robakidze National University
04.2001 -
Master's Degree - Linguistics
Donetsk National University
04.2001 -