Daniil Lisovets
Belgrad
Summary
Experienced Project Manager with 5+ years of expertise in IT, digital transformation, and process automation. Proven track record of leading cross-functional teams, optimizing workflows, and delivering complex projects ahead of schedule. Skilled in Agile, Scrum, and Waterfall methodologies with a strong focus on resource management, team leadership, and stakeholder communication. Fluent in Russian and English (C1).
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head of Customer Experience & Operations
Karuna
Amsterdam, Netherlands
04.2024 - Current
- Oversee a team of six professionals responsible for delivering exceptional customer experience across 129 countries, ensuring smooth and consistent service in diverse cultural environments.
- Plan and execute sprints, aligning customer experience initiatives with company goals through agile project management and continuous improvement methodologies.
- Lead the implementation of new workflows and processes to optimize customer service operations, enhance customer satisfaction, and streamline internal communication.
- Collaborate cross-functionally with various departments, including product, sales, and marketing, to ensure a unified and customer-centric approach in all operations.
- Utilize tools such as the Atlassian suite, various CRM systems, and Google Workspace/Microsoft Office to manage daily operations and track performance metrics.
- Drive operational efficiency by developing scalable processes and systems tailored to different markets, resulting in reduced response times and increased customer satisfaction.
- Key Achievement: Successfully optimized global customer operations, reducing response times by 68% and improving customer satisfaction scores across 129 countries by implementing a tailored workflow system and automating support's work with AI force.
Senior Project Manager
Karuna
Amsterdam, Netherlands
09.2023 - 04.2024
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Developed and maintained project plans, timelines, and budgets.
- Key Achievement: Improved project delivery timelines by 20% through the introduction of agile methodologies and process optimization, ensuring timely completion of projects within budget.
Middle Project Manager
Finstar Financial
Ho Chi Minh, Vietnam
01.2021 - 08.2023
- Gathered, tracked, and analyzed roadmaps for country-specific projects and work sprints across departments, generating reports to identify bottlenecks and optimize resource allocation.
- Acted as a liaison between business and IT, setting priorities for IT tasks and ensuring effective communication on organizational matters, while preparing reports to control process efficiency.
- Managed and supervised additional internal projects within the company as a Project Manager, ensuring successful completion of web development projects by defining requirements, planning, coordinating the team, and monitoring timelines.
- Conducted retrospective meetings to evaluate project outcomes, identify issues, and suggest improvements, leading to continuous process enhancement.
- Organized and oversaw project planning, including task allocation, resource distribution, deadline setting, and schedule creation, ensuring realistic plans and effective resource use.
- Monitored project timelines and tracked progress against planned deadlines to ensure timely delivery.
Education
Master of Management - Project Management
London Business School
London06-2024
Bachelor of Management And Organizational Studies - Managerial Economics
Plehanov University of Economics
Russia06-2021
Skills
- Certified Scrum Master
- Contract Negotiation
- Campaign Performance Tracking
- Salesforce CRM Software
- Atlassian
- Work flow planning
- Agile Project Management
- Project Planning
- Multi-unit operations management
- Resource Allocation
Affiliations
- Distinguished motorcycle rider
- Farmer (I grow my own tomatoes, cucumbers, etc.)
- Honorary debates club member
Accomplishments
- MotoGP Serbia winner
- Honorary recognition as "Youngest Head of Department"
- GPA 3.5
Certification
- PMBOK certified
- Certified Scrum Master
- MM diploma
Languages
English
First Language
Russian
Advanced (C1)
C1
Spanish
Elementary (A2)
A2
References
References available upon request.
Timeline
Head of Customer Experience & Operations
Karuna
04.2024 - Current
Senior Project Manager
Karuna
09.2023 - 04.2024
Middle Project Manager
Finstar Financial
01.2021 - 08.2023
- PMBOK certified
- Certified Scrum Master
- MM diploma
Master of Management - Project Management
London Business School
Bachelor of Management And Organizational Studies - Managerial Economics
Plehanov University of Economics
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