Daniel Hromadskyi
Account Manager
Summary
Experienced Account Manager with over 4 years in the tech industry, adept at fostering strong client relationships and delivering tailored solutions to meet diverse business needs. Skilled in leading cross-functional teams to drive customer satisfaction and support revenue growth. Committed to aligning client objectives with company goals to achieve mutual success.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Account Manager
CEX.IO
06.2024 - Current
- Developing and nurturing strong, long-lasting relationships with key clients.
- Understanding client needs, objectives, and challenges.
- Collaborating with internal teams (e.g., sales, marketing, product) to develop and deliver solutions that meet client needs.
- Ensuring client satisfaction with products and services.
Customer Service Representative
CEX.IO
04.2021 - 05.2024
- Providing excellent Customer Service.
- Answering customer questions via various channels (phone, email, chat).
- Staying up-to-date on product features, updates, and changes across the platform.
- Taking ownership of customer issues and following up to ensure resolution.
Guest Relations Officer
You & Me Maldives 5* Resort
01.2019 - 03.2020
- Greeted guests upon arrival and offered assistance.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Coordinated special requests from guests, including transportation arrangements or local activity bookings.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
Education
Bachelor of Arts - Culture And Art
Kyiv National University of Culture And Art
Kyiv 04.2001 -
Skills
Account management
Teamwork and collaboration
Goal oriented
Customer service
Resilient under pressure
Timeline
Account Manager
CEX.IO
06.2024 - Current
Customer Service Representative
CEX.IO
04.2021 - 05.2024
Guest Relations Officer
You & Me Maldives 5* Resort
01.2019 - 03.2020
Bachelor of Arts - Culture And Art
Kyiv National University of Culture And Art
04.2001 -
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