Cristian Rizzo
NY
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
23
23
years of professional experience
Work History
Store Manager
KASANOVA Spa
04.2016 - 10.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Completed point of sale opening and closing procedures.
Ice Cream Store Manager
Juri
04.2010 - 04.2016
- Take the daily inventory of available products.
- Train, monitor, and coach performance of all sales and service staff.
- Manage wait time and create an inviting atmosphere that will also create a great work environment.
- Monitored amounts of each ice cream flavor and replaced when depleted.
- Preparation of artisanal ice cream in the laboratory.
- Prepare and/or place smoothies, pralines, slushies, cakes, popsicles and other sweets in refrigerators or freezers.
- Cut the fruit and prepare the garnishes based on grains, chocolate, sugar, syrup, etc.
- Store deliveries of milk, cream, butter, creams and other raw materials, as well as ready-to-eat ice cream and ancillary ice cream items
- Utilized time management skills effectively by multitasking between serving customers, cleaning the workspace, and restocking items.
- Completed opening and closing procedures efficiently, setting up the store for success each day.
- Contributed to increased sales by promoting seasonal specials and limited-time offerings.
- Maintained a clean and organized workspace, ensuring optimal hygiene standards for food safety.
- Developed strong relationships with regular customers by remembering their favorite orders and engaging in friendly conversation.
- Trained new team members on proper ice cream handling techniques and company policies.
Ice Cream Server
Venchi
04.2007 - 04.2010
- Take the daily inventory of available products.
- Manage wait time and create an inviting atmosphere that will also create a great work environment.
- Monitored amounts of each ice cream flavor and replaced when depleted.
- Preparation of artisanal ice cream in the laboratory.
- Store deliveries of milk, cream, butter, creams and other raw materials, as well as ready-to-eat ice cream and ancillary ice cream items.
- Utilized time management skills effectively by multitasking between serving customers, cleaning the workspace, and restocking items.
- Completed opening and closing procedures efficiently, setting up the store for success each day.
- Contributed to increased sales by promoting seasonal specials and limited-time offerings.
- Maintained a clean and organized workspace, ensuring optimal hygiene standards for food safety.
- Developed strong relationships with regular customers by remembering their favorite orders and engaging in friendly conversation.
Restaurant Manager
Jazzy
04.2001 - 04.2007
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Education
High School Diploma -
Istituto Tecnico Per Geometri E. Vanoni
Nardò, ItalySkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
Painting and Cooking
When i'm not working i love to dedicate myself in arts, such as painting or cooking. It is something that really relax me.
Additional Information
I HAVE AN L2 VISA
Languages
English
Intermediate (B1)
Timeline
Store Manager
KASANOVA Spa
04.2016 - 10.2023
Ice Cream Store Manager
Juri
04.2010 - 04.2016
Ice Cream Server
Venchi
04.2007 - 04.2010
Restaurant Manager
Jazzy
04.2001 - 04.2007
High School Diploma -
Istituto Tecnico Per Geometri E. Vanoni
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