ANTHONY SANDOVAL
London
Summary
Experienced hospitality professional with over 15 years of progressive experience in luxury guest services, concierge operations, and customer relations. Proven track record in managing VIP services, resolving complex guest concerns, and delivering exceptional experiences in high-pressure environments. Multilingual with strong cultural awareness and ability to work effectively with diverse international clientele. Seeking to bring expertise in guest satisfaction and service excellence.
Overview
25
25
years of professional experience
Work History
Real Estate Consultant Independent
Terra Firma Global Advisory Ltd
11.2023 - Current
- Enhanced online presence by creating engaging social media content showcasing available listings.
- Identified investment opportunities for clients by researching promising markets and analyzing ROI potential of specific properties.
- Managed time-sensitive paperwork accurately and efficiently, ensuring smooth closings for both buyers and sellers.
- Facilitated relocation services for out-of-state clients by providing resources and guidance throughout the entire moving process.
- Utilized cutting-edge technology tools to streamline communication processes with clients, enhancing collaboration efficiency throughout transactions.
- Collaborated with other real estate professionals in multi-agent transactions to ensure all parties were satisfied with the outcome.
- Managed approximately 30 incoming calls, emails per day from customers.
AIRBNB RENTALS AND REAL ESTATE MANAGER
Caribela Hotel and Riviera Maya Properties, BOHO
05.2012 - 11.2023
- Managed luxury accommodation operations serving international guests from diverse cultural backgrounds
- Coordinated special events including hotel cocktail parties and charity events for up to 200+ guests
- Arranged bespoke services including limousine bookings, babysitting services, florists, and photographers
- Resolved volatile guest situations through active listening, conflict resolution, and dynamic communication
- Maintained 98% guest satisfaction rate through personalized service and attention to detail
- Collaborated with international teams to ensure seamless guest experiences across multiple properties
CONCIERGE
Claybon Luxury Serviced Apartments
11.2019 - 04.2020
- Delivered exceptional concierge services for high-end serviced apartment buildings in central London
- Managed complex travel arrangements including flight bookings, accommodation, and ground transfers
- Coordinated daily operations including grocery deliveries, dry cleaning, and personal shopping services
- Maintained comprehensive local knowledge database of restaurants, venues, and tourist attractions
- Provided specialized assistance to guests with mobility requirements and accessibility needs
- Ensured confidentiality and discretion when serving celebrities and VIP clients
- Updated and maintained guest information systems and service logs on daily basis, with properties ranging from 150 apartments to 700 apartments
MARKETING EXECUTIVE
Milos International
05.2008 - 04.2012
- Led marketing initiatives for multinational textile and fashion company with global customer base
- Managed escalated client enquiries with exceptional professionalism to maintain customer relationships
- Created and implemented customer retention strategies resulting in 25% increase in repeat business
- Developed multilingual marketing materials and communications for diverse international markets
- Coordinated with international sales teams across multiple time zones and cultural contexts
- Built strategic business partnerships to drive customer acquisition and revenue growth
SALES & WAREHOUSE MANAGER
Next Clothing Company
01.2004 - 01.2006
- Supervised daily operations including customer service, inventory management, and staff coordination
- Planned and executed promotional in-store events to increase sales revenues by 30%
- Maintained accurate stock reports and inventory control systems to prevent disruptions
- Educated customers on products and services while handling multiple customer interactions simultaneously
- Ensured compliance with safety standards and maintained organized warehouse operations
BARMAN
Sin’s Bar
01.2002 - 01.2003
- Provided exceptional customer service in fast-paced international hospitality environment, serving 100 to 500 clients per night
- Demonstrated extensive knowledge of beverage offerings and made personalized recommendations
- Processed multiple payment methods including cash, credit cards, and vouchers efficiently
- Maintained high hygiene and safety standards while managing high-volume service periods
- Managed inventory control and supplier relationships to ensure consistent product availability
SILVER SERVICE WAITER
The Westcliff Hotel 5
01.2001 - 01.2002
- Delivered premium silver service in luxury 5-star hotel environment serving international guests
- Maintained extensive knowledge of menu items, ingredients, and preparation methods
- Coordinated with kitchen and service teams to ensure timely and accurate order fulfillment
- Handled guest complaints and special requests with professionalism and urgency
- Managed wedding events and large-scale dining functions with attention to detail
- Maintained immaculate personal presentation and upheld luxury service standards
Education
Bachelor of Science - Philosophy and Economics
London School of Economics And Political Science
London01.2005
TOEFL Teaching English as a Foreign Language Certificate -
Cambridge Academy Barcelona
Barcelona09.2002
GCSEs and A-Levels - History, Economics, Music, Mathematics
Cranbrook School
Kent07.2002
Skills
- Guest Relations & Service Excellence
- VIP Services & Celebrity Guest Management
- Conflict Resolution & Problem Solving
- Travel Arrangements & Reservations Management
- Cash Handling & Payment Processing
- Cross-Cultural Communication
- Operational Skills
- Front Desk Operations & Check-in/Check-out Procedures
- Event Coordination & Special Occasions Planning
- Inventory Management & Stock Control
- Team Supervision & Training
- Microsoft Office Suite (Expert Level)
- POS Systems & Reservation Platforms
- Social Media Management
- Basic Programming (HTML, CSS, JavaScript, Python)
- CRM Systems & Customer Database Management
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Advanced (C1)
Key Competencies
VIP Services & Celebrity Guest Management, Conflict Resolution & Problem Solving, Travel Arrangements & Reservations Management, Cash Handling & Payment Processing, Cross-Cultural Communication, Front Desk Operations & Check-in/Check-out Procedures, Event Coordination & Special Occasions Planning, Inventory Management & Stock Control, Team Supervision & Training, Emergency Response & Guest Safety, Microsoft Office Suite (Expert Level), POS Systems & Reservation Platforms, Social Media Management, Basic Programming (HTML, CSS, JavaScript, Python), CRM Systems & Customer Database Management
Hobbies and Interests
- Music: Piano, voice, and guitar performance
- Culinary Arts: International cooking and food culture exploration
- Outdoor Activities: Adventure sports and nature exploration
- Community Engagement: Organizing social events and group entertainment
- Cultural Exchange: Meeting people from diverse backgrounds and learning about different cultures
Additional Qualifications
- Cultural Competency: Extensive experience working with international clientele from Europe, Americas, and Asia-Pacific regions
- Crisis Management: Proven ability to handle emergency situations and guest complaints with composure and efficiency
- Team Leadership: Experience supervising diverse teams and training staff in customer service excellence
- Revenue Generation: Track record of implementing strategies that increase customer satisfaction and business revenue
- Adaptability: Demonstrated ability to work in various cultural environments and adapt to different service standards
Timeline
Real Estate Consultant Independent
Terra Firma Global Advisory Ltd
11.2023 - Current
CONCIERGE
Claybon Luxury Serviced Apartments
11.2019 - 04.2020
AIRBNB RENTALS AND REAL ESTATE MANAGER
Caribela Hotel and Riviera Maya Properties, BOHO
05.2012 - 11.2023
MARKETING EXECUTIVE
Milos International
05.2008 - 04.2012
SALES & WAREHOUSE MANAGER
Next Clothing Company
01.2004 - 01.2006
BARMAN
Sin’s Bar
01.2002 - 01.2003
SILVER SERVICE WAITER
The Westcliff Hotel 5
01.2001 - 01.2002
Bachelor of Science - Philosophy and Economics
London School of Economics And Political Science
TOEFL Teaching English as a Foreign Language Certificate -
Cambridge Academy Barcelona
GCSEs and A-Levels - History, Economics, Music, Mathematics
Cranbrook School
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