Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anri Tchumburidze

Anri Tchumburidze

Tbilisi

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

3
3
years of professional experience

Work History

Dispatcher

Lisi Logistics
Tbilisi
05.2024 - 09.2024
  • Recorded results of service calls to create report summaries for senior management.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.
  • Scheduled loads according to priority and available equipment.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Assigned drivers to appropriate routes based on customer needs.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Matched bills of lading and reconciled quantities to verify items shipped.
  • Provided timely updates to customers regarding their orders or requests.

English Speaking Back Office Representative

Teleperformance
Tbilisi
04.2023 - 04.2024
  • Served as English-speaking back-office representative in automotive industry.
  • Facilitated effective communication between clients and service teams.
  • Coordinated administrative tasks to support operational efficiency.
  • Managed documentation processes to ensure accuracy and compliance.
  • Maintained confidentiality of sensitive information and documents.
  • Counseled prospects and policyholders on coverage, limits and regulations.
  • Answered incoming calls and directed them to the appropriate personnel.
  • Provided customer service support by responding to inquiries, resolving complaints, and processing orders.
  • Facilitated communication within the office and with external partners.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Maintained updated knowledge through continuing education and advanced training.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

English tutor

Native Camp
02.2022 - 07.2022
  • Provided feedback to students on their strengths, weaknesses, and progress.
  • Adapted teaching methods and instructional materials to meet students' varying needs and interests.
  • Evaluated student needs to set lesson goals.

Education

Bachelor of Arts - Faculty of International Relations and Affairs

Caucasus International University
Tbilisi
09-2025

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Customer service
  • Critical thinking
  • Time management
  • Customer complaint resolution
  • Multitasking
  • Persuasive negotiation
  • Verbal communication
  • Negotiation skills
  • Multi-line phone proficiency
  • Meticulous attention to detail
  • Complex Problem-solving
  • Adaptability
  • Teamwork
  • New agent training
  • Strong interpersonal skills
  • Document management
  • Presentation preparation
  • Research

Languages

  • English, C1
  • Georgian, Native language

Timeline

Dispatcher

Lisi Logistics
05.2024 - 09.2024

English Speaking Back Office Representative

Teleperformance
04.2023 - 04.2024

English tutor

Native Camp
02.2022 - 07.2022

Bachelor of Arts - Faculty of International Relations and Affairs

Caucasus International University

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Anri Tchumburidze