Ani Tsulukidze
Kutaisi,Georgia
Summary
Adept in stakeholder management and data analysis, I significantly enhanced operational efficiency at Teleperformance. My expertise in subject matter and strong customer focus led to innovative solutions, elevating customer satisfaction. Skilled in training and mentoring, I fostered a collaborative team environment, driving substantial improvements in service delivery.
Overview
5
5
years of professional experience
Work History
Customer Service SME
Teleperformance
Kutaisi, Georgia
03.2023 - Current
- Monitored operations and reviewed records and metrics to understand company performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Customer Service Representative
M Group
Remote, Georgia
09.2022 - 03.2023
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Updated databases with new and modified customer data.
Customer Service Expert
Teleperformance
Kutaisi, Georgia
11.2019 - 03.2023
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Responded promptly to customer inquiries by telephone, Chat or via email.
- Tracked orders placed by customers to ensure timely delivery of goods and services.
Education
MBA -
Akaki Tsereteli State University
Georgia, Kutaisi07-2019
Skills
- Strong analytical skills
- Expertise in subject matter
- Stakeholder management
- Training and mentoring
- Customer focus
- Data analysis
- Research and development
Languages
Georgian
First Language
German
Upper Intermediate (B2)
B2
English
Upper Intermediate (B2)
B2
Timeline
Customer Service SME
Teleperformance
03.2023 - Current
Customer Service Representative
M Group
09.2022 - 03.2023
Customer Service Expert
Teleperformance
11.2019 - 03.2023
MBA -
Akaki Tsereteli State University
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