Angelica Bajo
Vesenaz
Summary
- Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature, and proactive approach to solving problems and managing conflict.
- Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities, and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet the desired goals.
Overview
10
10
years of professional experience
Work History
Childcare Provider
Private Household
04.2023 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Housekeeping Aide
Private Household
08.2021 - 03.2023
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
Administrative Assistant
Private Client
02.2020 - 04.2021
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Quality Assurance Analyst
Concentrix
03.2016 - 01.2020
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Customer Support Specialist
Teleperformance
12.2014 - 01.2016
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Banking Assistant
BDO Corporate Center
04.2014 - 08.2014
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.
- Imaged banking and loan documents, created computerized placeholders and built comprehensive electronic credit files.
- Assisted customers with various online banking inquiries ensuring seamless user experience.
Education
Bachelor of Arts - Accounting Technology
Divine Word College of Calapan
Oriental Mindoro, Philippines03.2014
Skills
- Patience and Empathy
- Child Supervision
- Task Prioritization
- Positive Reinforcement
- Safety understanding
- Hygiene and Cleanliness
- Activity Planning
- Housekeeping abilities
- Professionalism
- Reliability
Timeline
Childcare Provider
Private Household
04.2023 - Current
Housekeeping Aide
Private Household
08.2021 - 03.2023
Administrative Assistant
Private Client
02.2020 - 04.2021
Quality Assurance Analyst
Concentrix
03.2016 - 01.2020
Customer Support Specialist
Teleperformance
12.2014 - 01.2016
Banking Assistant
BDO Corporate Center
04.2014 - 08.2014
Bachelor of Arts - Accounting Technology
Divine Word College of Calapan
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