Ana Papoyan
CSR, Adds Quality Rater ,Resident Doctor
Tbilisi
Summary
Experienced with public speaking, delivering compelling narratives that engage and inspire audiences. Utilizes storytelling and persuasive communication to connect with diverse groups. Track record of adapting presentations to audience needs and fostering collaborative environment.
Friendly and analytical individual with knack for detail and positive outlook. Possesses foundational knowledge of data evaluation and digital literacy, proficient in critical thinking and accuracy. Capable of delivering precise assessments to drive data-driven insights.
Overview
6
6
years of professional experience
4
4
Languages
Work History
German-English Speaker CSR
Booking.Com Call Center
11.2024 - Current
- Contributed to the growth of personal brand as a speaker by consistently exceeding client expectations and maintaining a high level of professionalism throughout all engagements.
- Continuously refined speaking skills through ongoing professional development opportunities such as workshops or coaching sessions.
- Expanded professional network through active participation in industry conferences, workshops, and seminars.
- Delivered high-quality presentations for diverse audiences, driving increased brand awareness and interest.
Adds Quality Rater
Welocalize
09.2024 - Current
- Contributed to the development of new training materials, resulting in higher quality onboarding for new raters.
- Working independently within deadlines, effectively balancing workload without sacrificing quality results.
- Demonstrated adaptability by successfully transitioning between multiple projects with varying guidelines and objectives.
- Optimized workflow efficiency while minimizing errors through conscientious adherence to provided guidelines and protocols.
Russian-English Speaker CSR
Teleperformance
04.2021 - 11.2024
- Continuously refined speaking skills through ongoing professional development opportunities such as workshops or coaching sessions.
- Promoted thought leadership within the field by authoring articles, blog posts, and whitepapers on key topics of interest.
Junior Doctor in the Emergency Department
Georgian-Dutch Hospital
06.2022 - 04.2024
- Continually expanded clinical knowledge by participating in continuing education opportunities relevant to the field of medicine.
- Enhanced patient care by conducting thorough examinations and accurate diagnoses.
- Provided support to family members of critically ill patients through empathetic communication and education about treatment options.
- Utilized electronic health records effectively to document patient encounters efficiently and accurately.
Nurse in the Emergency Department
Georgian-Dutch Hospital
05.2019 - 06.2022
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
Neonatal Nurse
Gudushauri Hospital
05.2020 - 12.2020
- Assessed, evaluated, and cared for neonate and pediatric patients.
- Facilitated smooth transitions from hospital to home by educating families on proper care techniques for their infants'' specific needs.
- Advocated for parents during times of stress by offering listening ear and providing insight into care.
- Assessed neonates'' ongoing needs by conducting regular physical examinations, monitoring vital signs, and reviewing laboratory results.
Education
Tbilisi 79 Public School
TbilisiJ.D. - Medicine
Tbilisi State Medical University
Tbilisi 04.2001 -
Skills
Problem-solving
Active listening
Product knowledge
Customer support
Technical aptitude
Reporting and analysis
Manual testing
Test management tools
Quality assurance
Performance testing
Timeline
German-English Speaker CSR
Booking.Com Call Center
11.2024 - Current
Adds Quality Rater
Welocalize
09.2024 - Current
Junior Doctor in the Emergency Department
Georgian-Dutch Hospital
06.2022 - 04.2024
Russian-English Speaker CSR
Teleperformance
04.2021 - 11.2024
Neonatal Nurse
Gudushauri Hospital
05.2020 - 12.2020
Nurse in the Emergency Department
Georgian-Dutch Hospital
05.2019 - 06.2022
J.D. - Medicine
Tbilisi State Medical University
04.2001 -
Tbilisi 79 Public School
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