Ana Mantasheva

As a Payment Officer, I was responsible for processing and reviewing client transactions to ensure accuracy, compliance, and timely execution. I also conducted account verifications, ensuring proper documentation and adherence to KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations. My role required strong attention to detail, confidentiality, and efficient handling of financial data.

• Responsible for ensuring product and process quality by implementing and monitoring quality standards, conducting tests, and identifying areas for improvement. Skilled in detecting defects, analyzing data, and collaborating with teams to deliver reliable and high-performing solutions. Focused on maintaining compliance with industry regulations and promoting continuous improvement.

• Provided technical and customer support for an online casino platform, resolving user issues via chat and phone in a fast-paced environment. Skilled in troubleshooting, account management, and delivering excellent service to enhance customer satisfaction. Proficient in English and Russian communication.

• Two years of work in chat support and a year of work in the department on the phone line servicing problems with hardware and software. Develop core skills needed to support customers.