Summary
Overview
Work History
Education
Skills
Languages
Country
Personal Information
Timeline
Generic
Ana Mantasheva

Ana Mantasheva

Tbilisi

Summary

Dedicated and customer-focused professional with 3 years of experience in delivering exceptional service and support. Known for proactive approach, strong communication skills, and ability to build positive relationships with customers and the team. Having completed a course in IT project management, I have an understanding of web and mobile development processes, which allows me to effectively interact with teams and successfully set complex tasks. My logical and critical thinking skills help me find optimal solutions in various situations. I value independence and a systematic approach to work, which allows me to achieve my goals. In addition, I have basic statistical skills and an understanding of the fundamentals of marketing, which contributes to a more holistic perception of projects and their needs.

Overview

3
3
years of professional experience

Work History

Technical specialist

ML Soft Georgia
04.2024 - Current
  • Solving technical problems of clients through chat and monitoring processes on payment platforms.

Russian-English speaking customer service representative

Majorel/Teleperformance
04.2021 - 02.2024
  • Two years of work in chat support and a year of work in the department on the phone line servicing problems with hardware and software, mentoring new subordinates and training employees in the first month after the trainings.

Education

GED, Completing a 4-month course "IT Project Management" at the Teach Me Skills online school with successful completion of the project and defense of the diploma -

TeachMeSkills
01.2024

Bachelor's degree, Faculty of Business and Administration, Management program - undefined

International Black Sea University
01.2020

Skills

  • Ability to Multitask
  • Ability to Work in a Team
  • Communication skills
  • Microsoft Office
  • Knowledge of the Jira platform
  • Knowledge of Scrum and Agile methodologies

Languages

Russian
English
Georgian
Japanese

Country

Georgia

Personal Information

Date of Birth: 09/03/2001

Timeline

Technical specialist

ML Soft Georgia
04.2024 - Current

Russian-English speaking customer service representative

Majorel/Teleperformance
04.2021 - 02.2024

GED, Completing a 4-month course "IT Project Management" at the Teach Me Skills online school with successful completion of the project and defense of the diploma -

TeachMeSkills

Bachelor's degree, Faculty of Business and Administration, Management program - undefined

International Black Sea University
Ana Mantasheva