Hi, I’m
AMMAR MOHAMMED SANI
Tbilisi
Summary
A medical student with over 3 years of experience in inbound call center customer service. Proven ability to provide excellent customer service, resolve customer issues, and upsell products and services.
Provided excellent customer service to inbound callers. Resolved customer issues and upsold products and services. Worked independently and as part of a team. Consistently met or exceeded sales goals.
Motivated customer service team member eager to streamline operating procedures to maximize team efficiency and customer satisfaction. Specializes in quality, speed, and performance improvements
Overview
4
years of professional experience
6
years of post-secondary education
Work History
DSPRO Ortachala
English Speaking Customer Service Representative
08.2022 - Current
Job overview
- I respond to 100 + calls daily:
- I answered questions from clients with problems and gave personalized responses to each
- Resolve customer queries and complaints swiftly.
- Cultivated interpersonal skills by building positive relationships with others.
Careglobal Consulting Ltd.Abuja, Abuja
Customer Care Representative
01.2021 - 07.2021
Job overview
- Improved customer retention through service and account management.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Adhered strictly to policies and procedures for continued company compliance.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Recorded and processed customer data accurately.
- Offered detailed advice on product and service benefits.
E$ Travel Centre LtdLagos, Lagos
Customer Service Assistant
01.2020 - 09.2020
Job overview
- We have guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Assisted customers with product complaints, logged issues for investigation, and provided replacement items.
- Observed organizational values and principles to provide excellent customer experiences.
- Identified service issues and contributed ideas to improve quality-of-service levels.
Education
Nigerian Tulip International CollegesNigeria
Diploma of Higher Education
09.2014 - 06.2020
Caucasus UniversityTbilisi, Georgia
Doctor of Medicine from Medicine
09.2021
Skills
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Excellent communication and interpersonal skills
- Outstanding customer service
- Professional demeanor
- Written and verbal communication skills
Languages
English
Native
Timeline
English Speaking Customer Service Representative
DSPRO Ortachala
08.2022 - Current
Caucasus University
Doctor of Medicine from Medicine
09.2021
Customer Care Representative
Careglobal Consulting Ltd.
01.2021 - 07.2021
Customer Service Assistant
E$ Travel Centre Ltd
01.2020 - 09.2020
Nigerian Tulip International Colleges
Diploma of Higher Education
09.2014 - 06.2020
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