Alessia Ciaramella
Genoa
Summary
Dedicated professional with a proven track record in delivering exceptional customer service and administrative support. Possesses expertise in clerical duties, public interaction, calendar management, scheduling, data entry, and database administration. Skilled in utilizing interpersonal abilities, time management, and problem-solving techniques to excel in various professional environments. Seeking a full-time position that provides opportunities for professional growth and challenges where these skills can be effectively utilized.
Overview
6
6
years of professional experience
Work History
Apprentice Reporter
Local Television News
01.2017 - 05.2017
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Identified issues, analyzed information and provided solutions to problems.
- Wrote and submitted accurate, engaging and fact-checked stories.
- Interviewed guests on specific topics.
- Researched and produced daily news reports.
- Maintained energy and enthusiasm in fast-paced environment.
Apprentice Archivist
Library Mondadori Shop
02.2018 - 04.2018
- Maintained energy and enthusiasm in fast-paced environment.
- Developed classification systems to facilitate public access to archived materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Volunteer
Children Summer Camp
06.2018 - 08.2018
- Led groups of children safely through variety of camp activities.
- Utilized problem-solving skills to resolve camper conflicts.
- Communicated with parents on child activities and behavior.
- Created and maintained pleasant atmosphere to help campers feel comfortable and secure.
- Coordinated water sports, arts and crafts and performing arts activities for campers.
Shop Assistant
Family business
08.2022 - 03.2023
- Completed daily tasks accurately and on-time to support shop needs.
- Greeted customers entering store and offered assistance with requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Helped customers find merchandise and assisted with sizing and accessories.
Internship Student
Hotel Company
10.2022 - 11.2022
- Interacted with customers by phone, email or in-person to provide information.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Analyzed problems, identified solutions and made decisions.
- Collaborated in professional team to solve workflow issues.
- Developed business, financial and analytical skills needed for career.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Education
Master Degree - Languages For International Comunication
University of Genova
Genoa, Italy09.2025
Bachelor Degree - European Languages And Culture
University of Catania
Catania, Italy05.2023
High School Diploma -
Linguistic And Scientific HighSchool
Gela, Italy07.2019
Skills
- Public Relations
- Verbal and Written Communication
- Archival Materials
- Business Administration
- Customer and Client Relations
- Strategic Problem-Solving
- Document Management
- Facebook, Instagram, LinkedIn
- Leadership Communications
- Data Inputting
- Reception Desk Management
- Office 365
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Spanish
Intermediate (B1)
Portuguese
Elementary (A2)
Timeline
Internship Student
Hotel Company
10.2022 - 11.2022
Shop Assistant
Family business
08.2022 - 03.2023
Volunteer
Children Summer Camp
06.2018 - 08.2018
Apprentice Archivist
Library Mondadori Shop
02.2018 - 04.2018
Apprentice Reporter
Local Television News
01.2017 - 05.2017
Master Degree - Languages For International Comunication
University of Genova
Bachelor Degree - European Languages And Culture
University of Catania
High School Diploma -
Linguistic And Scientific HighSchool
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