Alessandra Benedetti
Genoa
Summary
Dynamic and dedicated professional with experience as a Terminal Hostess at Stazioni Marittime Di Genova.
Expert in check-in procedures and baggage handling, delivering exceptional passenger assistance.
Proven communication skills and a strong ability to collaborate with teams to enhance customer service and ensure a seamless boarding experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Terminal Hostess
Stazioni Marittime Di Genova
04.2025 - Current
- Reception and assistance of passengers during the cruise layover and boarding phases
- In-depth experience in check-in procedures at the moment of boarding the cruise ships
- Ability to direct passengers within the terminal and provide them with useful information to navigate the city
- In-depth experience in baggage handling
Education
High School Diploma -
Liceo Piero Gobetti
Genoa, Italy06-2024
Skills
- Passenger assistance
- Check-in procedures
- Baggage handling
- Communication skills
- Team collaboration
- Customer service
Certification
-Cambridge English entry level certificate in ESOL
-council of country level: B1
Languages
English
Intermediate (B1)
Portuguese
Intermediate (B1)
Timeline
Terminal Hostess
Stazioni Marittime Di Genova
04.2025 - Current
High School Diploma -
Liceo Piero Gobetti