Akerke Karipova

- Audience analysis and market trends. Researching customer needs and monitoring competitors to develop a strategy.
- Formation of the company's image. Creating and maintaining a positive brand image.
- Development and implementation of influence strategies. Implementation of effective methods of influencing the target audience.
- Establishing contacts and maintaining relationships. Building long-term relationships with clients and partners.
- Remote work and reporting. Effective task execution and interaction through digital platforms with regular reporting.

- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.

- Guided groups of up to 80 people on scheduled tours.

- Utilized strong communication skills to effectively convey complex topics in a digestible manner to diverse audiences.

- Maintained safety standards during excursions, resulting in zero accidents or incidents.

- Built personal relationships with guests to promote positive experiences.

- Development and implementation of business development strategies.
- Attracting new clients and partners.
- Market and competitive environment analysis, optimization of sales and customer relations processes.
- Negotiating and concluding long-term contracts.
- Development and promotion of new products or services.
- Maintaining and developing relationships with current clients.
- Monitoring the implementation of development plans and eporting and analysis of work results.

- Championed a culture of innovation within the development team by encouraging experimentation with new technologies or approaches to problemsolving.

- Staff search and selection.

- Guided leaders and employees on company policies, programs, benefits and salary administration.

- Led decision-making and implementation of HR policies, procedures, programs and functions.

- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.

- Handling incoming and outgoing calls.
- Presentation of residential and commercial premises to clients.
- Identifying customer needs.
- Convincing offer and sale of apartments/meetings
- Handling customer objections.
- Maintaining a database and registering information about calls
- Execution of plans for the number of sales.

- Contributed to streamlined workflows by completing assigned administrative tasks in an organized and timely manner.

- Recommended products to customers, thoroughly explaining details.

- Valuation of collateral goods (jewelry, machinery, fur coats, etc.)
- Inspection and examination of collateral objects
- Advising clients on collateral and loan terms
- Determining the market value of items based on analysis
- Preparation of the necessary documentation on collateral transactions

- Receiving and registering incoming and outgoing documentation
- Archive management and document accounting
- Organization and control of document flow in the office
- Processing documentation requests from employees and families
- Preparation and transfer of documents to the relevant departments

- Customer service and sales of printed products
- Making orders and settling accounts with customers

- Printing out prints on various products
- Advising clients on printing and printing services
- Maintaining order in the workplace and monitoring the availability of goods

- Conducting entertainment and educational programs for children
- Organization of games, contests and creative workshops
- Creating a positive atmosphere and keeping children interested

- Accepting orders and serving food and drinks
- Advising guests on menus and recommendations
- Serving of dishes, drinks and table setting

- Meeting of the guests