Adil Ayaz
Customer Support Agent
Klagenfurt
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
5
5
Languages
Work History
Customer support
Wedify
Vienna
07.2023 - 02.2024
- Answered calls quickly and professionally, providing prompt customer support.
- Delivered outstanding customer support to lead by example, uplifting team performance.
- Triaged customer support tickets and identified possible issues, enabling quick repairs.
Tutor
Lernquadrat Klosterneuburg
Klosterneuburg
10.2022 - 03.2023
- Maintained tutoring records to adjust instruction and update parents on student progress.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
COVID-19 Tester
Easystaff
Vienna
10.2020 - 03.2022
- Documented findings according to established standards, logging and communicating details to streamline infection assessment process.
- Educated staff and visitors on importance of proper hygiene and social distancing to practice protective measures and avoid infection transmission.
- Oversaw in-person and curbside patient registration and processing.
Medical
DermaCare
Vienna
12.2019 - 06.2021
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Emergency Medical Technician
Red Cross Austria
Wattens
02.2018 - 08.2020
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Followed all safety protocols and took necessary precautions while providing care.
Education
A-Levels - Science
Europagymnasium
Klagenfurt 09.2011 - 07.2019
Doctor of Medicine - Medicine
Petre Shotadze Medical Academy
Tbilisi 08.2023 -
Skills
Strategic planning
Timeline
Doctor of Medicine - Medicine
Petre Shotadze Medical Academy
08.2023 -
Customer support
Wedify
07.2023 - 02.2024
Tutor
Lernquadrat Klosterneuburg
10.2022 - 03.2023
COVID-19 Tester
Easystaff
10.2020 - 03.2022
Medical
DermaCare
12.2019 - 06.2021
Emergency Medical Technician
Red Cross Austria
02.2018 - 08.2020
A-Levels - Science
Europagymnasium
09.2011 - 07.2019
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