Adil Ayaz
Customer Support Agent
Klagenfurt
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
5
5
Languages
Work History
Customer support
Wedify
Vienna
2023.07 - 2024.02
- Answered calls quickly and professionally, providing prompt customer support.
- Delivered outstanding customer support to lead by example, uplifting team performance.
- Triaged customer support tickets and identified possible issues, enabling quick repairs.
Tutor
Lernquadrat Klosterneuburg
Klosterneuburg
2022.10 - 2023.03
- Maintained tutoring records to adjust instruction and update parents on student progress.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
COVID-19 Tester
Easystaff
Vienna
2020.10 - 2022.03
- Documented findings according to established standards, logging and communicating details to streamline infection assessment process.
- Educated staff and visitors on importance of proper hygiene and social distancing to practice protective measures and avoid infection transmission.
- Oversaw in-person and curbside patient registration and processing.
Medical
DermaCare
Vienna
2019.12 - 2021.06
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Emergency Medical Technician
Red Cross Austria
Wattens
2018.02 - 2020.08
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Followed all safety protocols and took necessary precautions while providing care.
Education
A-Levels - Science
Europagymnasium
Klagenfurt 2011.09 - 2019.07
Doctor of Medicine - Medicine
Petre Shotadze Medical Academy
Tbilisi 2023.08 -
Skills
Strategic planning
Timeline
Doctor of Medicine - Medicine
Petre Shotadze Medical Academy
2023.08 -
Customer support
Wedify
2023.07 - 2024.02
Tutor
Lernquadrat Klosterneuburg
2022.10 - 2023.03
COVID-19 Tester
Easystaff
2020.10 - 2022.03
Medical
DermaCare
2019.12 - 2021.06
Emergency Medical Technician
Red Cross Austria
2018.02 - 2020.08
A-Levels - Science
Europagymnasium
2011.09 - 2019.07
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