Branch Service Manager
Access Bank Plc
FCT, Abuja
12.2020 - 04.2023
- Managed branch vault and cash supply to keep appropriate level of currency on hand.
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Oversaw daily branch preparations to consistently open on-time and maintain readiness to serve customers' needs.
- Developed strategic plans for day-to-day financial operations.
- Cross-sold products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Protected branch assets through security monitoring and effective assessment techniques at each customer contact point.
- Trained over 40 staff in bank products, operations procedures and successful sales strategies.
- Enforced internal audit procedures to validate and improve accuracy of operational processes.
