Serhii Markhonos

2018-01 - 2023-01 Specialist in Administrative and Technical Service
Embassy of Ukraine in Georgia, Tbilisi, Georgia
• Maintenance of buildings and systems: Management of the 5,600 m² embassy complex, building maintenance, as well as care of the surrounding area and green spaces. Responsible for the maintenance of HVAC, water, gas, sewage, communications, internet and uninterruptible power supply systems, as well as tree and lawn care. Systematized maintenance schedules, which ensured the smooth operation of engineering systems and reduced repair costs. Organized the work of technical staff - cleaners, gardeners and repairmen.
• Work with suppliers: Established relationships with local service providers and updated service agreements in a timely manner, ensuring consistent and high-quality service delivery.
• Office equipment management: Oversaw the technical operation and timely maintenance of office equipment, which reduced the frequency of technical failures.
• Fleet management: Ensured proper maintenance and operation of the Embassy's vehicle fleet. Implemented regular technical inspections and a preventive maintenance system, which reduced the need for repairs. Routes were optimized, which reduced fuel costs.
• Procurement and cost optimization: Managed the procurement of consumables (canned goods, consumables, food, protocol products), office equipment, furniture, etc. Implemented a system of efficient use of materials, which significantly reduced financial costs.
• Asset management: Documented the acquisition and write-off of tangible assets in a timely manner, created and organized tangible asset databases, which ensured proper accounting in accordance with financial standards.
• Inventory: Ensured proper storage of tangible assets, minimizing the loss of consumables, food and supplies.
• Event management: Planned and executed more than 30 high-level diplomatic events for 20-500 guests, managing logistics, technical support and catering, achieving a 95% satisfaction rate.
• Provided organizational and logistical support to Ukrainian delegations in Georgia, ensuring smooth coordination in compliance with diplomatic protocols and security measures.

• Website Development: Contributed to the development of a website for spare parts search, ensuring accurate and comprehensive data integration.
• Database Management: Created and maintained a database of spare parts, developing detailed product catalogs for efficient user access.
• Market and Competitor Analysis: Conducted market research and competitor analysis to improve the website's relevance and customer engagement.
• User Interface Testing: Performed thorough testing of the website's user interface to ensure functionality and user-friendliness.

• Administrative Support: Provided administrative assistance and coordinated activities for the head of the institution.
• Event Coordination: Coordinated protocol events and official delegation visits.
• Championed the adoption of new software tools that streamlined workflows across multiple departments.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Strengthened communication skills through regular interactions with others.
• Paid attention to detail while completing assignments.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.

• Managed a large fleet of vehicles, including passenger cars, minibuses, trucks, and specialized equipment. Oversaw daily technical inspections, achieving reduced downtime and improved safety with lower accident rates.
• Scheduled maintenance processes were developed and systematized, which reduced the frequency of breakdowns and the cost of repairs.
• Ensured proper maintenance of accounting documentation and financial and operational reporting in compliance with applicable laws and standards.
• Developed and systematized a database for tracking and managing inventory.
• Developed and implemented a system for route optimization and fuel consumption monitoring, which led to a significant reduction in fuel costs.
• Implemented a system for selecting and purchasing spare parts to ensure prompt repairs and minimize vehicle downtime.
• Ensured the safe storage of inventory and spare parts, minimizing losses and delays in maintenance.
• Strong relationships have been established with suppliers and service companies, which ensures timely delivery of spare parts and materials for maintenance and repair.
• Managed a team of 30 employees, including drivers, service station staff, and car wash personnel, streamlining processes to enhance overall efficiency and productivity.
• Fostered strong collaboration with government agencies and other enterprises to secure timely permits, ensuring seamless operations of the organization.
• Collaborated with team members to troubleshoot complex issues, resulting in faster problem resolution times.
• Mitigated risk of costly breakdowns through proactive identification of worn components requiring replacement or repair.
• Streamlined parts inventory management, reducing unnecessary expenditures and ensuring timely repairs.
• Optimized inventory management through accurate record-keeping and efficient parts ordering processes.
• Demonstrated adaptability by successfully maintaining a diverse fleet of vehicles, including heavy-duty trucks, vans, and specialized equipment.
• Negotiated with suppliers for better pricing on parts, resulting in cost savings without compromising quality.
• Enhanced vehicle reliability by conducting regular maintenance checks and addressing issues proactively.
• Prepared vehicles for annual DOT inspections.

• Conducted market analysis and identified new sales channels, resulting in expanded customer base and increased sales.
• Developed and implemented a customer database, improving communication and driving sales growth.
• Built and developed strong partnerships with service providers and maintenance companies, ensuring timely maintenance and repair of engineering systems and equipment.
• Optimized delivery routes, reducing fuel costs and shortening delivery times.
• Negotiated favorable contract terms with service providers, resulting in significant cost savings for key services such as insurance and roadside assistance.
• Increased customer satisfaction by working closely with customers, understanding their needs and providing customized solutions.
• Conducted research to identify and eliminate errors in shipping and packaging processes.
• Collaborated with production management and the supply chain team to improve operational efficiency.
• Supervised warehouse staff and maintained high levels of efficiency in a fast-paced environment.

• Conducted thorough analyses of accident data to identify trends or patterns that could inform future safety training sessions.
• Conducted regular risk assessments to identify potential hazards and minimize incidents within the fleet operation.
• Implemented preventive maintenance programs, significantly reducing repair costs and extending vehicle life spans.
• Streamlined maintenance processes for improved vehicle performance and reduced downtime.

Interacted with customers regarding warranty and post-warranty service issues, ensuring high levels of customer satisfaction.
Developed and implemented a customer database, significantly improving the efficiency of after-sales service operations.
Established a systematic approach to decision-making for warranty repairs, reducing application processing time.
Delivered prompt and high-quality service for accepting and delivering vehicles for warranty repairs.
Managed the selection and ordering of spare parts, ensuring timely and efficient completion of repairs.
Systematically prepared maintenance documentation, minimizing errors in reporting.
Ensured accurate accounting and reporting in compliance with financial rules and regulations.
Prepared monthly reports for management, facilitating timely analysis of repair operations and associated costs.

• Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
• Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
• Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
• Achieved performance targets consistently through attention to detail, effective time management, and strong decision-making abilities.
• Identified fraudulent claims through diligent investigation and collaboration with law enforcement agencies when necessary.