Evrik Simonian
Tbilisi
Summary
As a former Quality and Project Manager at the Accor Group Head Office, I have experience in managing and creating new projects, which allowed me to improve the level of service provided and analyze the implemented standards for their relevance.
During my work in the hotel sector, I had experience in opening a hotel complex with 701 rooms, welcoming and accommodating a group of volunteers during the 2018 FIFA World Cup in Russia, working with a team of 20 employees, implementing new procedures and further monitoring their implementation, as well as implementing new hotel procedures during the COVID-19 pandemic and accommodating medical staff.
I believe that my experience in the Russian segment gives me the opportunity to go international.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Quality & Project Manager
RMHC "Russian Management Hotel Company"
11.2021 - 03.2022
- Making operational visits to hotels in order to conduct an internal audit for compliance with standards and brand standards
- Identified and resolved quality issues, escalating critical problems to supervisors
- Documented, filed and maintained proper inspection records and quality assurance documents
- Notified supervisors about production problems and helped identify and correct concerns
- Close cooperation with service providers (cleaning products, wet & dry amenities)
- Preparation of communications with information and their further distribution to hotels
- Launching projects and supervising existing projects of the Accor Group.
Deputy Front Office Manager
Novotel Moscow City
03.2019 - 11.2021
- Created and optimized employee schedules for shift coverage
- Recruited, trained and developed administrative team to support corporate growth and objectives
- Met budget targets and quality standards by proactively leading team members and monitoring operations
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity
- The supervision and management of the overall Front Office operations by ensuring that all sections of Front Office's service standards delivery are maintained in accordance to the Accor standards
- Coordinate the smooth check-in and check-out of guests to maintain and exceed the Accor standards
- Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
- Liaise with all departments to resolve all emerging problems
- Taking responsibilities of Duty Manager
- Search and conduct interviews with new employees.
Night Manager
Novotel Moscow City
06.2018 - 03.2019
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction
- Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences
- Scheduled cleaning and maintenance for rooms and equipment
- Provided information services to guests regarding promotions, pricing and reservations
- Covered switchboard and answered calls from guests and upper management
- Managed restocking, cleaning and organizing of customer-facing and back-end areas
- Assigned tasks based on operational needs and individual strengths
- Produced nightly audit reports and updates to maintain accurate business records
- Coached new employees to inform of company processes, procedures and deadlines.
Night Auditor Supervisor
Novotel Moscow City
02.2018 - 05.2018
- Assisted hotel guests with check in and out procedures courteously
- Audited and balanced cash and credit transactions daily and reset register for next day's operations
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service
- Documented wake-up requests and set up automatic calls in system
- Completed nightly updates to hotel rates and individual room charges
- Checked auditing discrepancies by reconciling cash drop and credit card transactions
- Check in and check out guests, including groups
- Keeps updated of all information concerning the hotel services, local places of interest; restaurants, transportation, sport facilities, churches, shopping areas and all relevant information likely to be of guest interest.
Front Desk Supervisor
Marriott Novy Arbat
11.2017 - 01.2018
- Managed guest check-in and check-out procedures, reservations and payments
- Corrected guest issues promptly with knowledgeable and friendly service
- Managed customer complaints and rectified issues to complete satisfaction
- Mentored new staff on correct procedures, compliance requirements and performance strategies
- Worked with room service, housekeeping, maintenance and security to meet all guest needs
- Welcomed large volume of guests and improved overall customer service
- Received incoming calls and coordinated with staff to fulfill customer requests
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Night Auditor
Novotel Adagio Ibis Moscow Kievskaya (Combo Hotel)
09.2016 - 10.2017
- Assistance in preparing the opening of the hotel complex
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews
- Assisted hotel guests with check in and out procedures courteously
- Audited and balanced cash and credit transactions daily and reset register for next day's operations
- Maintained cleanliness of bathrooms, lobby and front desk
- Assisted guests in locating amenities such as gift shop, restaurants, fitness center, pool and spa
- Assessed checklist on daily basis and planned shift accordingly
- Monitored reservations to track incoming parties and special events.
Front Office Receptionist
Novotel Moscow City
11.2015 - 09.2016
- Providing a friendly welcome and high-quality service over the phone and on the guests arrival to the hotel
- Fulfillment all necessary operations when guests arrive and depart
- Check the "room report" and keep housekeeping informed of any modifications
- Answered office phone and emails to schedule appointments, answer questions, and document information
- Respond to a wide range of guest requests and promote hotel facilities.
Education
Bachelor of Arts - Management of The Hotel & Restaurant Business
Synergy University
Skills
Operations Monitoring
undefinedTimeline
Quality & Project Manager
RMHC "Russian Management Hotel Company"
11.2021 - 03.2022
Deputy Front Office Manager
Novotel Moscow City
03.2019 - 11.2021
Night Manager
Novotel Moscow City
06.2018 - 03.2019
Night Auditor Supervisor
Novotel Moscow City
02.2018 - 05.2018
Front Desk Supervisor
Marriott Novy Arbat
11.2017 - 01.2018
Night Auditor
Novotel Adagio Ibis Moscow Kievskaya (Combo Hotel)
09.2016 - 10.2017
Front Office Receptionist
Novotel Moscow City
11.2015 - 09.2016
Bachelor of Arts - Management of The Hotel & Restaurant Business
Synergy University
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